COMPUTER SUPPORT SERVICES

• Unify the new Help Desk
• Standardize Computer Image Committee
• Consolidate printers across campus
• SMART Squad Training Day
• Dialpad – Reduce DID expenses & extensions
• Uberconference training
• Taste / Byte of Technology Symposiums
• 2018-2019 Computer Refresh (4-5 year old computers replaced)
• eBay sales of old equipment
• Technology Campus for Kids (and senior citizens)
• Continue to deliver exceptional customer service for incoming daily Help Desk requests

INSTRUCTIONAL DESIGN

• DS17 construction and configuration of green screen and light board
• Calendar full of one-on-one meetings and online course development; specifically with, but not limited to, MSW, ABA, Dietetic and Nursing
• Schedule extensive trainings for Fall / Spring semesters for faculty development on teaching and learning technology including Blackboard
• New Faculty and Adjunct Orientations
• Communicate standardized campus-wide technology recommendations such as Audio / Video Conferencing options & iClicker replacement options
• Hire technician in Brooklyn to support Daemen TTI Help Desk needs
• Roll out and train faculty on the use of the Quality Matters Rubric for evaluating and ensuring high-quality online course instruction
• Create Blackboard master courses and templates
• Present at the full faculty meeting and department chairs meeting to communicate new instructional services being offered to faculty

SERVER & NETWORK ADMINISTRATION

• Replace / Upgrade Administrative File Server
• Expand Disaster Recovery including nightly cloud-hosted backups
• Prepare and execute a full migration from hosting Blackboard
  on-premises to a cloud-hosted environment
• Cross-training the Server / Network team
• Upgrade Papercut Print Management server (New Virtual Machine, expanded capacity)
• Configure and optimize new virtual hosts and linked storage array (set up 12 server Colleague test environment; prepare to virtualize all Colleague production servers)
• Reconfigure / remove ASA Firewall and set up a critical server DMZ
• Password protect WiFi on campus
• Decommission old wireless access points that are end-of-life; replacing with newer models
• Set up and configure a backup wireless controller for redundancy and high availability of wireless service across campus
• Set up and configure a backup Sonicwall Firewall for campus-wide redundancy and high throughput
• Upgrade redundant internet service from 500Mbps to 1Gpbs
• Update campus Networking Maps
• Network closets – clean up, document cabling, improve labeling
• Expand wireless and network coverage with the Curtis Hall renovation
• Network high resolution microscopes and prepare for screen sharing in DS Science Hall renovation
• Establish a VLAN for segmented networking traffic for all security cameras and card lock access
• Implement improved VPN access

WEB TEAM

• New MyDaemen redesign
• Launching an Online Knowledgebase
• Remote.Daemen.edu enhancements
• Website Analytics / Marketing Initiatives
• Automate Emergency Notification Messaging on our Websites
• Drupal training
• Policies and Procedures website
• Executive Dashboard improvements
• Single-Sign-on for Daemen Gmail
• Repairs and maintenance to the Administrative Attendance Report system
• Auto-save feature repair for the Employee Evaluation system
• Course Evaluation – automate the population and administration of the course eval system
• Symplicity Insight – automate the population of data into the system
• Single-Sign-On for Lasherfiche (used by Registrar, PA and Education)
• Add advanced password features to MyDaemen such as security questions

IT SECURITY

• Schedule calendar of KnowBe4 Phishing Awareness messages and training
• PCI Compliance (Ensure Musicalfare is officially using their own DSL service, finishing configuring after final ethernet runs are in place in Dining Services and Student accounts)
• Develop a written information security plan
• Follow up on compliance with the new Confidentiality agreement to be signed by all faculty and staff
• Discover all sensitive data repositories across campus and maintain a thorough inventory of what is stored and where
• Audit access permissions for our critical servers and data repositories
• Execute our new password change policy (students and employees have been prompted; next alumni)
• Encrypt all laptops that are provisioned in the technology refresh
• Follow up to ensure compliance with our annual IT Security training
• Conduct network and systems vulnerability assessments & set up a system to monitor / detect security breaches
• Evaluate compliance with GLBA, GDPR and NYS Breach Notification regulations

INFORMATION MANAGEMENT

Business Affairs

• ACI / iData for Payment Plans for collections on student tuition
• Budget module to replace WebAdvisor budget interface with Self Service
• Online Purchase Orders and Procurement
• Expanded use of ADP for Payroll / HR
• Custom program a Quarterly Disability Report in ADP
• Pledges Receivable Report
• Data to Follett for Financial Aid book allowances

Information Technology

• Complete automation of Daemen account provisioning / de-provisioning
• Upgrade Informer reporting utility to version 5
• Monthly system security updates to Colleague
• Reconfigure / remove ASA Firewall and set up a critical server DMZ

Academic Affairs

• Create custom report to track those who walked and verify they graduate
• Online Graduation Application
• IPEDS reporting
• National Student Clearing House eTranscripts project (Needed for PCI Compliance)

Student Affairs

• Integrate eRezLife
• Updates to Immunization Tracking System

Enrollment Management

• Develop a method to print a more streamlined ISIR
• Gainful employment report
• Technolutions Slates as a Hobson’s replacement
• Redesign Financial Aid Award Letter
• Financial Aid Self Service

Institutional Advancement

• Raiser’s Edge Import-o-matic